Course for Passenger Assistants

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Courses for Passenger Assistants

In situations where passengers may be considered vulnerable organisations may decide to provide a Passenger Assistant in addition to the driver. In some organisations they may be known as Escorts.

Here’s a photo of a group of Passenger Assistants taking their theory assessment in one of my recent classes…


After the theory session we make sure that Passenger Assistants have the practical skills to assist passengers with disabilities, including wheelchair users. In this next photo you can see us stressing the importance of making sure that it’s not just the wheelchair that is secured to the vehicle but that the passenger has an appropriate safety belt…


At the end of the course, here are some of the successful course participants with their certificates. I’m the guy on the far right in the fetching pink hi-vis 🙂 …


Most organisations have realised that they, as well as their Drivers and Passenger Assistants, share in a Duty of Care to their passengers and that to enable Passenger Assistants to work effectively, and exercise that Duty of Care, they deserve training.

An effective, and well rounded, solution to that training need is PATS (The Passenger Assistant Training Scheme), a sister training programme developed from MiDAS for minibus drivers.

Most PATS members also offer elements of the training to their Drivers, which they have found to be very beneficial.

Call us on 01557 428324

With PATS there are a number of modular training courses available and an organisation would select those which met the training needs of their Passenger Assistants and Drivers. In the latest round of PATS there are five modules.

  • Module A: The Role of the Passenger Assistant
    This is the foundation module because it is a starting point for further training. It covers the role and responsibilities of a Passenger Assistant, including legal, practical and safety issues
  • Module B1: Assisting Passengers with Disabilities
    This module includes general disability awareness and passenger assistance techniques
  • Module B2: Assisting Wheelchair Users who travel in their Wheelchairs
    This module includes boarding and alighting using passenger lifts or ramps and assisting wheelchair users to travel in their wheelchairs
  • Module C1: Supervising Children and Young People with Special Needs
    This includes supervising children and young people with learning difficulties, autism, physical disabilities, sensory restrictions and emotional or behavioural difficulties
  • Module C2: Working with Adults Who Require Care and Supervision
    This includes adult passengers with learning difficulties, dementia, physical disabilities, sensory restrictions and people in mental or emotional distress

Each module is followed by a multiple choice theory assessment and, in addition, the ‘B’ modules have Practical Skills Assessments.

Alongside PATS and MiDAS we are also able to offer two specialist one day modules that are available to both Passenger Assistants and MiDAS Drivers:

  • One day Emergency Aid
  • One day Manual Handling

Click on the relevant links in the sidebar for more details.

Advanced Training Services can arrange to carry out all of the above modules, on-site, for your Passenger Assistants and Drivers. If you would like to discuss the possibility of a training programme please contact us.

Alternatively we can arrange a training course for an in-house Trainer (known as a Passenger Assistant Trainer or PAT). Click the PATS Trainer link for more details, or contact us.

Call us on 01557 428324